Senior Retail Associate (Maple Grove, Cavite)

Manille, Philippines · Posted 29 days ago

Job details

Location: Manille, Philippines

Description

Position: Senior Retail Associate Purpose/ Mission Contribute to meeting or exceeding store sales and profit targets by: * Passionately inspiring consumer loyalty to the brand * Diligently executing store operations, with a special focus on selected functional areas * Providing support and feedback to Retail Professionals Accountabilities Primary Responsibility • Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them • Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success • Be a role model for customer service and meeting or exceeding customers’ expectations • Share your customer service experience and train selected team members to fine-tune their service skills • Be a resource for Retail Professionals in dealing with complex customer service situations • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values • Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers • Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) • Adhere to all established policies and procedures • Execute and maintain established Visual Merchandising and In-Store Communication standards • Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor • Complete cash register transactions quickly and accurately • Minimize loss in both, the stockroom and the sales floor • Perform all store operations in a safe, effective and efficient manner • Collaborate productively and respectfully with team members • Make yourself available to support other team members when needed • Complete all applicable training programs and effectively apply the learning on the job • Seek coaching and learning opportunities to continually improve your performance Professional background/ Experience: • Functional : Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail • Basic numeracy and literacy and advanced verbal communication skills • Language Skills: Good command in oral and written English & Filipino

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