Store Manager - Ayala Malls Gatewalk Mandaue City, Cebu

Philippines, PH, Philippines · Posted 4 days ago

Job details

Location: Philippines, PH, Philippines

Description

Purpose/Mission Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations Accountabilities Primary Responsibility • Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions • Has a working knowledge of the Profit and Loss Statement and the store KPI’s and makes commercial decisions based on sound financial judgment • Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success • Understands the behaviour and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer • Actively monitors customer satisfaction and feedback systems to drive continuous improvement • Leads service by example and ensures highly visible and effective customer service management at all times • Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity • Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories • Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store • Ensures store team compliance with all store policies and procedures • Drives continuous improvement in stockroom processing and replenishment procedures • Minimizes loss by ensuring all loss prevention procedures are followed • Provides suggestions and ideas on ways to improve systems and processes • Manages the recruitment, on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to • Works with the Manager, Retail to identify strong performers with potential for growth along the Retail Field Career Ladder • Creates a high-performance culture in his/her store by setting clear expectations and targets, analysing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance • Coaches, motivates and inspires team members to accomplish store goals and maximize their individual performance • Actively collaborates and shares best practices to drive team performance • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance • Amenable to work with store location across Metro Manila (BGC, Makati, Quezon City, Pasay City) Compliances • To observe both global and local policies and procedures in all dealings. • Support APAC changes and directions. • Perform other tasks as may be assigned from time to time Professional background/ Experience • Functional: Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 24 months of Store Management responsibility. Intermediate numeracy and literacy and advanced verbal communication skills • Industry: Apparel/ fashion/ FW or FMCG Retail • Exposure: Sports • Education: Related College degree • Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook • Language Skills: Good command in oral and written English & Filipino

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